Frequently asked questions
Everything you need to know about booking a ride with us.
Your Safety Comes First
When to call 911
If you are experiencing a life-threatening emergency, call 911 immediately. Do not schedule Non-Emergency Medical Transportation (NEMT) for urgent situations.
Call 911 — do not book NEMT
Call 911 right away for situations such as:
- Chest pain, severe shortness of breath, or difficulty breathing
- Signs of a stroke, including facial drooping, arm weakness, or trouble speaking
- Heavy bleeding or serious injuries, including suspected fractures
- Loss of consciousness or seizures
- Severe allergic reactions or any other condition requiring immediate medical attention
Transportation services we provide
Economy AAMC, LLC offers safe, reliable, professional NEMT for:
- Scheduled doctor's appointments
- Dialysis, chemotherapy, and radiation treatments
- Non-emergency hospital discharges
- Rehabilitation centers, therapy sessions, and medical facilities
- Transfers between healthcare facilities
Economy AAMC, LLC is a licensed Non-Emergency Medical Transportation provider serving Illinois. Our services are designed for patients with non-urgent medical transportation needs. We do not provide ambulance, emergency medical, or paramedic services.
You can request a ride right here on our website using the Request a Ride form, or simply call us at 773-676-7746. If you're a Medicaid rider, we're happy to help you understand how to schedule your rides.
Yes. We are an approved Medicaid transportation provider. If you have Medicaid, give us a call and we'll walk you through how your rides are arranged.
We currently serve Medicaid patients and are actively expanding to serve Medicare and private-pay riders. Please call us at 773-676-7746 to discuss your options and arrange transportation.
We provide non-emergency medical transportation in Joliet, Naperville, Plainfield, Bolingbrook and Romeoville, Illinois, and the surrounding communities. See our Service Areas page, or call us if you're not sure whether we reach you.
Yes. We offer wheelchair-accessible transportation. Just let us know a wheelchair is needed when you book — on the form or by phone — and we'll send the right vehicle for a safe, comfortable ride.
The earlier the better — especially for recurring dialysis appointments, where we can set up a dependable standing schedule. For one-time trips, we recommend booking as far in advance as possible so we can guarantee availability. When in doubt, call us and we'll do our best to accommodate you.
In most cases, yes — a family member or caregiver is welcome to accompany the rider. Please mention this when you book (on the form or by phone) so we can plan for the extra seat.
We currently operate two clean, well-maintained vehicles, including wheelchair-accessible transportation for riders who need it. Every vehicle is kept to a high standard for your comfort and safety, and we're steadily growing our fleet as demand increases.
Yes. We provide door-to-door assistance, helping riders safely from their door to the vehicle and from the vehicle into their appointment, treating every rider with patience and respect.
To book, we'll need your name, contact number, pickup city, appointment type, and your preferred date and time. Please do not send medical details or Medicaid/Medicare ID numbers through the website — for your privacy, we collect any required details securely by phone.